Privacy Policy for MaiTeams

Information You Provide Directly: When you register for an account with MaiTeams, you provide us with personal information such as your name, email address, and payment information.

Information from Third-Party Services: When you connect a third-party social media account or use a feature powered by a third-party service, we request your permission to access or transmit information as described in detail below.

To provide our content scheduling and analytics services, our Service integrates with the official APIs of various social media platforms. By connecting your accounts, you grant us permission to access specific data required for our Service to function. We only access data that you have explicitly authorized and only for the purposes stated.

To enhance our Service and provide you with powerful content creation tools, we utilize third-party generative AI services.

AI Services Used: We may use APIs from providers including OpenAI, Google (Gemini), Perplexity, Abacus, and through AI model aggregator services like OpenRouter.

Data We Transmit: When you use our AI-powered features, we may send the content you provide (such as text prompts, topics for generation, or text for modification) to these third-party AI services.

Purpose: The sole purpose of transmitting this data is to process your request and generate the AI-powered text, image, or video content you have asked for.

Important Disclaimer: The processing of your data by these AI services is subject to their respective privacy policies and terms of service. We do not permit these services to use your content to train their AI models. We encourage you to review the policies of these providers for your own understanding.

We use Stripe, Inc. as our third-party payment processor for all transactions, including recurring subscriptions and one-time purchases for API call balances.

When you choose to make a payment, you will be redirected from our Service to Stripe's secure checkout environment. You provide your payment information, such as your credit card number and billing details, directly to Stripe.

MaiTeams does not see, collect, or store your full credit card number or other sensitive financial details. We may receive non-sensitive transaction data from Stripe, such as a confirmation that your payment was successful, your subscription status, and the last four digits of your card for verification purposes. This information is used solely to manage your account, activate your services, and for our internal record-keeping.

Your payment information is governed by Stripe's own terms and privacy policy. We encourage you to review them here: https://stripe.com/privacy

In respect of each of the purposes for which we use your personal information, the GDPR requires us to ensure that we have a "legal basis" for that use. We rely on the following legal bases:

• Contractual Necessity: Where we need to perform a contract we are about to enter into or have entered into with you.
• Legitimate Interests: Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Compliance with Law: Where we need to comply with a legal or regulatory obligation.
• Consent: Where we have your specific consent to carry out the processing for the purpose in question.

Our purposes for using your information include:

• To provide, operate, and maintain our Service: (Contractual Necessity)
• To process transactions and manage your subscription: (Contractual Necessity)
• To improve, personalize, and expand our Service: (Legitimate Interests)
• To communicate with you for customer service, support, updates, and marketing: (Legitimate Interests and/or Consent)
• To ensure the security of our Service and prevent fraud: (Legitimate Interests)
• To comply with legal obligations and protect our rights: (Compliance with Law)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have certain rights regarding your personal information.

Our UK and EU Representatives.
Our representative in the UK appointed under the UK GDPR is GDPR Local Ltd. You can contact them:
By email: contact@gdprlocal.com
By postal mail: GDPR LOCAL LTD, 1st Floor Front Suite, 27-29 North Street, Brighton BN1 1EB, United Kingdom

Data Protection Officer.
We have appointed a "Data Protection Officer" (DPO) who is responsible for overseeing our compliance with the GDPR. If you want to contact our Data Protection Officer directly, you can email: privacy@maiteams.com.

Your Specific Rights.
You have the right to Access, Correct, Delete, Portability, Restrict, Object, and Withdraw Consent regarding your personal information.

How to Exercise Your Rights.
You may submit these requests by email to privacy@maiteams.com or by mail to our company address listed in Section 11. We may request specific information from you to help us confirm your identity and process your request.

Right to Lodge a Complaint.
You have the right to make a complaint to the data protection regulator in your country of residence.
For users in the EEA: Contact information can be found here: https://edpb.europa.eu/about-edpb/board/members_en
For users in the UK: The Information Commissioner's Office (https://ico.org.uk/make-a-complaint/).